ZeroQ, a leading Chilean company in service optimization and queue management, has positioned itself as a key player in the healthcare sector. With its innovative technological platform, ZeroQ has managed to significantly improve the efficiency and quality of services, providing solutions that allow medical institutions to optimize patient care, reduce waiting times and improve the overall experience of its users. In a context where the demand for healthcare services has grown exponentially, the ability to efficiently manage patient flow is crucial. Long lines and extended waiting times not only create discomfort for patients, but also affect the productivity of healthcare professionals. Aware of this reality, ZeroQ has developed a technology that allows these institutions to efficiently manage and control the flow of patients, ensuring that each person receives the care they need without unnecessary delays. ZeroQ offers a range of services specifically designed for the healthcare sector. Its system includes software for ordering and managing patients in clinical areas and a virtual ticketing system that allows medical appointments to be booked online, avoiding crowds and reducing the risk of contagions, a concern that was especially relevant in times of pandemic. In addition, the platform enables real-time shift management, providing patients with up-to-date information on waiting times and allowing them to organize their appointments more efficiently. All this with a wide capacity for integration with other technologies. The implementation of ZeroQ in healthcare centers has proven to be an effective solution for managing the high demand for medical services. Clinics, hospitals and health centers that have adopted this technology report a significant decrease in waiting times, which has led to improved patient satisfaction and greater operational efficiency. Nearly 70% of tickets obtained through ZeroQ are seen in less than 5 minutes, and only 5% of patients wait more than 20 minutes. The average waiting time has remained close to 5 minutes, which is an impressive 46% less than in the first month of using the aforementioned solutions. These improvements have consolidated the company as an indispensable tool in more than 60 healthcare entities, which rely on its solutions to optimize their operations and improve their users’ experience. ZeroQ’s positive impact on the healthcare sector is not only limited to the reduction of waiting times. The company has also stood out for its focus on the personalization of care, as its technology allows institutions to adapt to the specific needs of each patient, providing a more personalized and human care experience. “Our goal is to transform the patient experience when interacting with the healthcare system. We believe that technology should be a tool that facilitates access to healthcare, making it more efficient, accessible and humane. We are proud of the results we have achieved so far and are committed to continue innovating to improve people’s quality of life,” explains Ernesto Erdamnn, CEO of ZeroQ. ZeroQ continues to expand its presence in the healthcare sector, with plans to implement its technology in more medical centers nationally and internationally. With its focus on innovation and commitment to continuous improvement, ZeroQ is emerging as an indispensable ally for healthcare institutions seeking to offer quality service in an increasingly demanding environme